Home The Bulletin Al Ain Hospital introduces video calling

Al Ain Hospital introduces video calling

by Out and About Mag.
Al Ain hospital
Photo for illustration purposes only

Al Ain Hospital, a healthcare facility that operates under Abu Dhabi Health Services Company, SEHA, has introduced technology-led services that allow patients to visually and vocally communicate with their first-degree family members, to help with boosting their morale during their hospital stay.

This announcement is aligned with the Department of Health – Abu Dhabi and Al Ain Hospital's mission to provide holistic support, enabling patients to improve their psychological wellbeing, which has a direct impact on their treatment journeys and physical condition.

Mohammed Salem Thaaloub Alderei, Chief Operating Officer, Al Ain Hospital, said, "With patient experience and comfort our top priority, we are committed to providing a unique model of care with a truly integrated approach that focuses on both medical and psychological wellbeing treatment methods. From the moment a patient walks through our doors, we are committed to providing a holistic experience to ensure they are fully supported throughout their treatment journey."

Abdulla Gharib Al Darmaki, Patient Experience Director, Al Ain Hospital in his comments, said: "We have introduced a new unit that comprises of members from the Patient Affairs and clinical teams, who, from 8 am to 10 pm, are responsible for ensuring ICU patients have access to an easy and consistent method of remotely communicating with their family members. Not only does this provide patients with a large motivation boost, but it also allows the patients' medical teams to focus solely on the patients' physical needs and wellbeing."

Family members who wish to avail this service and speak to their relatives while in they are in the hospital are encouraged to call 03 702 2960 or 03 702 2962. Their identity will be first confirmed, in line with UAE laws and regulations before they are connected to their relative.

Humaid Abdulla Al Shehi, Patient Relation Senior Officer, Al Ain Hospital, believes, "The introduction of these communication services enable us to support our frontline staff as they focus on providing excellent care to our patients, while simultaneously elevating patients' comfort levels and making sure that both their medical and non-medical needs are taken care of."

The new unit includes four patient affairs employees and three nurses and doctors. The hospital has also dedicated a room outside the inpatient department that hosts a large screen that allows one family members to video call their relatives. The room has been prepared in line with safety and precautionary methods.

Related Articles

This website uses cookies to improve your experience. We'll assume you're ok with this, but you can opt-out if you wish. Accept Read More